Terms and Conditions

REFUNDS and RETURNS Policy  

As our products are personalized we can not provide refund or return unless the product is faulty.  Our refund policy lasts 30 days for faulty goods. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Our honey is exempt from being returned as it is a  perishable good cannot be returned or refunded unless faulty.

To complete your refund with a faulty product, we require a receipt or proof of purchase.

Once you contact us we we will send you an email to notify you that we reviewing your case. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@weddinghoney.com.au.

PAYMENT POLICY

All deposits taken must be for delivery dates within a 12 month period. Orders must be paid in full before shipment.

DELIVERY POLICY

We use sendle to post our products. You should receive your parcel within 5 working days of shipment. You will receive your ordered product within 2 weeks of payment unless a different delivery date is specified.

PRIVACY POLICY

This Privacy Policy is administered by Wedding Honey.

You may contact us with any queries you may have in respect of the Website, the Newsletter or this Privacy Policy or your personal information via email at  info@weddinghoney.com.au

Wedding Honey takes your privacy seriously. We will never give your personal information to any outside company.  We only use it to provide the best service possible.

The following privacy policy applies to all Wedding Honey users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Wedding Honey at info@weddinghoney.com.au

COLLECTION OF INFORMATION

In order to use the Wedding Honey website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

USE OF COLLECTION INFORMATION

Any details collected from Wedding Honey customers is required in order to provide you with our products and/or services, and a high level of customer service.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is very important to us. We only store the information required to fulfil and deliver your orders on our site.

All payment information is handled directly by our 3rd party payment systems – we do not store any of this information. All providers used are fully PCI compliant, so your information is safe with them.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATION

Wedding Honey uses personally identifiable information for essential communications regarding your order. If you sign up to our mailing list, you will receive emails from us periodically, however, if at any time you wish not to receive such correspondence, you can unsubscribe at any time.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Wedding Honey site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.weddinghoney.com.au

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.